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Refund and Cancellation Policy

Last updated: December 01, 2024

This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for services purchased from Aipxperts technolabs private limited. We are committed to ensuring customer satisfaction while maintaining fair business practices.

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund and Cancellation Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Aipxperts technolabs private limited, 1003-04 Shilp epitome, india.
  • Service refers to the AI, machine learning, software development, and technology consulting services provided by the Company.
  • Client or You means the individual, company, or organization that has purchased services from the Company.
  • Project refers to the specific work scope, deliverables, and timeline agreed upon in the service agreement or contract.
  • Milestone refers to specific stages or phases of work as defined in the project agreement.
  • Refund means the return of payment made for services, subject to the terms outlined in this policy.
  • Cancellation means the termination of services before project completion.
  • Business Days refers to Monday through Friday, excluding public holidays in Gujarat, India.

Cancellation Policy

Client-Initiated Cancellations

Clients may request to cancel services under the following conditions:

  • Before Project Commencement: If you cancel before any work has begun, you are entitled to a full refund minus any administrative fees (up to 5% of the total contract value) and third-party costs already incurred.
  • During Project Execution: If you cancel after work has commenced, you will be charged for all completed work, work in progress, and any non-refundable costs incurred (such as third-party licenses, infrastructure costs, or subcontractor fees). The remaining amount will be refunded within 15-30 business days.
  • After Milestone Completion: Payments for completed and accepted milestones are non-refundable. You may cancel future milestones with written notice, and unused payments will be refunded accordingly.
  • Subscription Services: For monthly or recurring services, you may cancel at any time. Cancellation will take effect at the end of the current billing cycle, and no refund will be provided for the current period.

How to Request Cancellation

To cancel services, you must submit a written cancellation request via email to info@aipxperts.com. Your request should include:

  • Project name and reference number
  • Reason for cancellation
  • Date of cancellation request
  • Preferred method of refund (if applicable)

We will acknowledge your cancellation request within 2 business days and provide you with a detailed breakdown of any charges and refunds due.

Company-Initiated Cancellations

The Company reserves the right to cancel or suspend services under the following circumstances:

  • Non-payment: If payment is not received within the agreed timeline, we may suspend or cancel services after providing written notice.
  • Breach of Agreement: If the client violates the terms of service or engages in fraudulent or illegal activities.
  • Technical Impossibility: If the project becomes technically unfeasible due to unforeseen circumstances beyond our control.
  • Lack of Cooperation: If the client fails to provide necessary information, access, or approvals required for project completion after reasonable attempts to obtain them.

In cases of Company-initiated cancellation due to client non-compliance, no refund will be provided for work already completed. However, if cancellation is due to our inability to deliver services, a full refund of unused payments will be issued.

Refund Policy

Eligibility for Refunds

Refunds may be issued under the following conditions:

  • Service Not Delivered: If we fail to commence work within the agreed timeline without valid reason, you are entitled to a full refund.
  • Non-Performance: If we are unable to deliver the agreed-upon services or deliverables as specified in the contract, a partial or full refund may be issued depending on the stage of the project.
  • Duplicate Payment: If you have been charged twice for the same service due to a processing error, the duplicate amount will be refunded immediately.
  • Early Cancellation: As outlined in the Cancellation Policy above, refunds may be provided based on the stage of project completion.

Non-Refundable Items

The following are non-refundable:

  • Completed Work: Any deliverables that have been completed, delivered, and accepted by the client.
  • Third-Party Costs: Expenses incurred for third-party services, licenses, software, cloud infrastructure, or tools purchased specifically for your project.
  • Consultation Fees: Fees for consultation sessions, discovery workshops, or strategy meetings that have already been conducted.
  • Custom Development: Custom code, designs, or solutions that have been specifically created for your project, even if not fully completed.
  • Administrative Fees: Processing and administrative fees of up to 5% of the refund amount may be deducted.
  • Rushed or Expedited Services: Any premium fees paid for expedited delivery are non-refundable once work has commenced.

Refund Processing

Once a refund request is approved:

  • Refunds will be processed within 15-30 business days from the date of approval.
  • Refunds will be issued to the original payment method used for the transaction.
  • You will receive an email confirmation once the refund has been processed.
  • Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
  • If you paid via bank transfer, we will require your bank account details to process the refund.

Project Modifications and Scope Changes

If you request changes to the project scope, deliverables, or timeline after work has commenced:

  • Additional charges may apply for scope changes or feature additions.
  • Work already completed under the original scope will not be refunded.
  • A revised agreement and payment schedule may be required for significant scope changes.
  • If scope changes result in reduced deliverables, a partial refund may be issued for the reduced work, minus any costs already incurred.

Dispute Resolution

If you are dissatisfied with our services or have concerns about refunds or cancellations:

  • Contact us immediately at info@aipxperts.com to discuss your concerns.
  • We will work with you in good faith to resolve any issues and find a mutually acceptable solution.
  • If a resolution cannot be reached, the matter will be subject to the dispute resolution process outlined in your service agreement.
  • Any disputes arising from this policy shall be governed by the laws of Gujarat, India.

Special Circumstances

Force Majeure

In the event of circumstances beyond our reasonable control (including but not limited to natural disasters, war, pandemics, government actions, or technical failures), we may need to delay or cancel services. In such cases, we will work with you to either reschedule the project or provide a prorated refund for work not yet commenced.

Client Inactivity

If a project is put on hold or paused due to client unavailability, lack of response, or failure to provide required materials for more than 60 days, we reserve the right to close the project and retain all payments made for work completed up to that point. Any future work will require a new agreement and payment.

Warranty and Support Period

For completed projects, we typically provide a warranty or support period as specified in your service agreement. Refunds are not provided for issues discovered after the warranty period has expired, though we may offer paid maintenance or support services.

Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We will notify you of significant changes via email or through a prominent notice on our website.

Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.

This policy was last updated on December 01, 2024. Please review this policy periodically for any updates.

Contact Us

If you have any questions about this Refund and Cancellation Policy, need to request a cancellation, or wish to discuss a refund, please contact us:

We strive to respond to all inquiries within 2 business days and will work with you to ensure a fair and transparent resolution to any cancellation or refund requests.