Cloud Managed Services With the Support Window Written Into the Contract
Somebody owns your cloud estate: patching, monitoring, cost, backups and access hygiene. Our cloud managed services run during agreed working hours with a documented escalation path, and that window is written into the contract rather than left for you to find out during an incident.
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5.0
4.3
4.8What Our Cloud Managed Services Cover
One team owns your cloud estate across AWS and Azure: patching, monitoring, backup and restore, cost control and access hygiene. The accounts stay in your name throughout, so there is nothing to unpick if the arrangement ends.
Day to day that means patch cycles applied on schedule, alerting that reaches a named engineer, backups tested by restoring them rather than by checking a green tick, monthly cost review with the savings written down, and access reviewed against your roles and keys instead of accumulating quietly. Where the estate also covers staff laptops, identity and a help desk, that is managed IT. Where the workloads have not reached cloud yet, migration comes first.
The support window is contractual. Monitoring runs continuously, because software does not sleep, and the engineers who answer it work agreed hours with a documented escalation path. Stating that boundary before you sign is the difference between a support model you can plan around and one whose limits you find out during an incident.
A team that migrated and then discovered nobody owned the result. A product company whose engineers are spending a third of their week on infrastructure they resent. A finance director looking at a bill that grew without the business growing. Aipxperts takes on all three, and in each case the first month is mostly about finding out what is actually running.
Managed IT services for staff, devices and the help desk · Cloud migration services to move the workloads first
Who Picks Up the Pager
Running an estate is a commitment measured in years rather than sprints, so the size of the team behind the rota matters. These figures are company-wide.
100+
Software Engineers
500+
Solutions Delivered
30+
Industries Served
95%
Client Retention
120+
Clients Worldwide
3
Unicorn Products
Cloud Managed Services and the Support Window Around Each One
Each of these cloud managed services names its own out-of-hours behaviour, because that is the part every managed contract leaves vague and the part that matters at two in the morning.
Infrastructure Operations and Patching
Our engineers hold the patch baseline across instances, containers and managed services, applying it on an agreed schedule inside change windows you approve. Patching is scheduled and never reactive: nothing goes to production while nobody is available to watch it.
Monitoring and Alerting Design
Alerts built around what actually degrades your service rather than around every metric a platform exposes, routed by us to named people. Monitoring runs continuously and alerts still fire outside the window. They reach your on-call rather than ours, because ours is not staffed overnight.
Cost Management and Rightsizing
Tagging, allocation, rightsizing and commitment strategy, reviewed by our team on a stated cadence with the saving reported against the effort. This is planned work rather than reactive, so it never needs an out-of-hours window and it lands in the monthly report.
Backup and Restore Testing
Backup policy per workload, and restores our engineers actually perform on a schedule rather than assume will work. A restore is always executed during working hours, because a recovery run by somebody tired is how a restore becomes an outage.
Access and Permission Hygiene
We review who holds what, remove accounts belonging to people who left, and close the standing privileges that accumulate quietly. Emergency revocation is the one thing we will action out of hours, because it is a single reversible operation.
Environment and Platform Maintenance
Keeping non-production environments usable, managing platform version upgrades, and retiring the resources nobody has touched in a year. None of it is urgent by nature, and our team does not treat it as urgent, because that is how estates end up with unplanned change.
Estates We Run, and What the First Ninety Days Changed
The figure worth looking for on each card is alert volume. A managed estate that generates the same number of alerts in month six as in month one is being watched rather than improved.
SaaS
A Browser Tool That Writes Image Metadata Across a Whole Batch at Once
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Twelve Years of Attendance Software, From Paper Hours to Photo-Verified Punches
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Read case study: Twelve Years of Attendance Software, From Paper Hours to Photo-Verified PunchesWho Handed Us Their Estate, in Their Own Words
The people who handed us an estate to run describe it in their own words, on platforms that verify the engagement before the review is published.
Hardik was very helpful in advice and completing the work.
We have contracted a developer from Aipxperts now for several months, based on a referral. We have been very pleased with the quality of the work, the knowledge and skill level of our developer, and the value we're receiving for our fee. We also very much appreciate that the development team works at night (effectively), so we are sometimes able to turn client requests around in a day.There have been a couple of situations where we needed urgent help outside of our developer's normal business hours, and we've received that help (for which I am very grateful). While we have some challenges with communication sometimes, our overall satisfaction level is very high.
How Your Sector Decides When We Can Touch Anything
Sector barely changes the tooling behind cloud managed services. It changes when you are permitted to touch anything, and that is what shapes an operations calendar.
eCommerce
Change freezes that run for a quarter of the year and are absolute. Everything deferrable gets sequenced by our team into the windows that remain, and recovery is tested before the freeze rather than during it. More on eCommerce.
Retail
Store systems that depend on the estate, and staff who are not IT contacts. Our engineers build the operations calendar around trading hours rather than office hours, because those are not the same thing. More on retail.
Fintech and financial services
Change approval that involves people outside the engineering team, and evidence requirements that outlive the change itself. Every action we take is recorded to a standard an auditor will accept. More on fintech and financial services.
Healthcare administration
Access review is the recurring obligation rather than an annual task, and dormant accounts are the finding that keeps returning. We run the review on a cadence rather than when somebody remembers. More on healthcare administration.
Logistics and warehousing
Sites running through the night on systems that cannot pause, which makes deferrable and non-deferrable work a genuinely important distinction. We agree that classification at transition rather than during an incident. More on logistics and warehousing.
Manufacturing
Plant-adjacent workloads where a change has to be reversible and provable. Maintenance windows are granted by operations rather than chosen by engineering, and our schedule bends to them, because they are narrower than anyone expects. More on manufacturing.
Mobile games
Cost swings enormously between a launch and a quiet week, which puts our engineers on continuous rightsizing rather than a quarterly pass. Capacity planning is the largest part of the value here. More on mobile games.
The Contract Terms Aipxperts Puts in Writing
Commitments Aipxperts makes in writing, and some of them are limits. The limits are the reason the rest are worth anything.
01The support window is in the contract, stated in hoursNot described as coverage, not implied by a graphic. Hours, days, and the documented escalation path for what falls outside them. A supplier who will not put hours in a contract is selling you an impression.
02What the timezone actually gives you, described accuratelyOur working day covers a substantial part of a North American night, which is genuinely useful and is a timezone rather than a rota. Nobody is rostered overnight, and calling that arrangement anything else would be a claim about staffing we cannot support.
03Active incident response is excluded, and named as excludedA live breach or a major outage outside the window needs somebody paid to be awake. That is not this contract. What we do provide is monitoring that catches the condition, alerting that reaches your people, and a runbook they can act on.
04Alert volume is a reported metric rather than a background factIt goes in the monthly report and it is expected to fall. Alert fatigue is the failure mode of managed operations and it is invisible unless somebody counts.
05Your accounts, your billing relationship, your dataThe cloud accounts stay in your name with your payment method. We operate inside them under named access you can revoke. No margin sits between you and the platform, and ending the contract does not involve moving anything.
Which Support Model You Actually Need, and What Each Costs to Operate
Most teams ask for the most cover available and then pay for something they use twice a year. The table compares what the three genuinely deliver, including the one we do not sell.
| Business hours managed | Business hours plus your own on-call | Continuously staffed operations | |
|---|---|---|---|
| Who watches | Automated monitoring, always | Automated monitoring, always | Automated monitoring, always |
| Who responds in hours | Us | Us | Us or the provider |
| Who responds overnight | Nobody until morning | Your team, with our runbooks | The provider, staffed |
| Suits | Systems that can wait until morning | Most product companies | Revenue that stops the moment the system does |
| Typical cost driver | Estate size | Estate size, plus your rota | Headcount to staff a rota in shifts, overnight included |
| What we sell | Yes | Yes, and this is the common answer | No. We would refer you |
The Tooling Your Estate Is Operated With
The monitoring, automation, cost and access tooling our engineers work with across the three major platforms. Where you already run tooling for any of it, we operate inside yours rather than adding another subscription to your bill.
Cloud platforms
Where your workloads live. We run production on all five, which matters when an acquisition leaves you with a mixed estate.
AWS
Microsoft Azure
Google Cloud
Alibaba CloudRackspace
Automation, containers and CI/CD
Environments defined in code and released through a reviewed pipeline, so a rebuild is predictable and drift shows up at review.
Terraform
Ansible
Chef
Puppet
Kubernetes
Docker
Jenkins
Git
Monitoring, alerting and observability
Metrics, logs and traces tuned against measured baselines rather than generic vendor thresholds.
Datadog
Grafana
Prometheus
New RelicNagiosZabbix
DynatraceAmazon CloudWatchSite24x7
FinOps and cost governance
Tagging, rightsizing and commitment coverage tracked monthly, so spend is a managed number rather than a monthly surprise.
CentilyticsConcierto CloudAWS Cost ExplorerAzure Cost Management
ITSM and collaboration
We route into the queue your team already watches instead of asking you to adopt another portal.
ServiceNow
Jira Service ManagementFreshservice
ZendeskBMC
Slack
Microsoft Teams
Google Chat
Basecamp
Ask for a Client Who Has Had an Incident
On a managed contract the reference worth chasing is a client who has had an incident. Everybody looks competent during a quiet quarter.
What Running Your Estate Requires Access To, and What It Does Not
An operations contract is the deepest standing access any supplier holds, and these are narrower questions than a generic security questionnaire, all answerable in an afternoon. All of it is worth settling at transition rather than at the first audit.
Named accounts, scoped roles, no shared credentialsEvery engineer holds their own identity in your directory. Shared operational accounts are declined rather than negotiated, because they make an access log unreadable and an audit unanswerable.What requires your approval, and what does notRoutine maintenance inside an agreed window proceeds without asking. Anything that changes cost, architecture or security posture goes to you first. That line is drawn in the contract rather than by judgement in the moment.Access removal when people moveOurs goes the day an engineer rolls off your account. Yours is your process, and we will flag the accounts we find that outlived their owner, which every estate has.Production data during operational workOperations rarely needs to read your data and mostly needs to read your telemetry. Where a genuine incident requires it, the access is temporary, logged and agreed for that instance rather than standing.On certification, and what a managed contract really asks forAipxperts holds neither ISO 27001 nor SOC 2. On an operations contract the more useful evidence is the access list, the change record and the restore test results, all of which live in your environment and can be inspected at any point without asking us.
How a Managed Estate Is Taken On, and Who Owns What Afterwards
Transition is the part suppliers rush and clients later regret. Each stage names what changes hands.
01Estate discovery and access provisioningWhat is running, who owns it, what it costs, and named access created in your accounts. Ownership stays entirely yours; we simply now know what everything is.02Runbook and escalation designWhat happens for each failure class, who is called, and what your team does for anything outside the window. Our engineers draft it alongside your team and it stays yours: this is the document that makes the support boundary workable rather than theoretical.03Monitoring rebuildAlerts rebuilt around service impact rather than inherited from whatever was configured previously. Ours to maintain and yours to receive, and alert volume becomes a reported number from here on.04Backup policy and a first real restorePolicy set per workload, and a restore actually performed rather than a backup job confirmed as green. We run it, and the result goes to you whether or not it was the result anybody wanted.05Access review and cleanupThe first pass through permissions, dormant accounts and standing privileges. Always the noisiest stage of a transition. We recommend; you approve each removal and decide who loses access.06Cost baseline and rightsizing passThe bill attributed properly, then the first set of changes our team ranks by saving against risk. The saving is only real if somebody keeps the tagging discipline afterwards, so that responsibility is shared and stated.07Steady state and monthly reportingOperations running to the calendar, with a report covering changes, alerts, cost and anything deferred. Ours to operate, and the exit stays clean because the accounts were always yours.
The Decisions to Settle Before Signing a Managed Contract
Support hours, escalation, account ownership, and the work that sits outside a managed contract.
Share your project vision
Tell us what you want to build. A specialist, not a salesperson, replies.
Get the Support Window Priced Before You Sign
That answer decides the support model before anything else does. Send it along with what is running and roughly what you spend, and back comes which of the three models fits, what it would cost to operate, and whether you should be getting staffed cover from somebody else instead.
Tell Us What Breaks OvernightWritten From Inside Live Estates
Our engineers and consultants write up what they learn on live projects: architecture decisions, model evaluation results, and the trade-offs behind them. Written for the people who will implement them.
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