Managed IT Services With the Estate Documented Before Anyone Takes Responsibility
Help desk, infrastructure, cloud and the applications your business actually runs on, under one agreement and one ticket queue. Our managed IT services start with an inventory, because a provider accepting responsibility for systems it has never catalogued is accepting responsibility for nothing.
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5.0
5.0
4.3
4.8Outsourced IT Support Built Around the Estate You Already Own
Nothing is taken over here until it is documented. We inventory the estate first: what you own, where it runs, who depends on it, and what is already out of vendor support.
Most companies do not need another tool. They need somebody answerable when the ERP crawls at month end, when a laptop dies in a regional office, or when a patch cycle has quietly stalled for six weeks.
We run infrastructure, applications, cloud and security under one service agreement, with one queue and one monthly report. Monitoring and alerting run continuously.
Human response does not, and we would rather you knew that before signing than during an incident. Support runs during working hours with a documented escalation path and named contacts. There is no overnight desk here.
Some have outgrown one internal engineer who now spends the week on password resets. Some have an incumbent provider whose reports are all green while the patch gap grows. Some are opening a second site and have discovered nobody owns the network. Aipxperts picks all three up the same way, by cataloguing what exists first.
IT strategy and advisory work · Moving the estate before running it
Who Answers When Something Stops
A managed service is a promise about availability, and a promise is only as sound as the company making it. This is the company, in figures.
100+
Software Engineers
500+
Solutions Delivered
30+
Industries Served
95%
Client Retention
120+
Clients Worldwide
3
Unicorn Products
The Managed IT Services We Scope, Price and Report On
Take the whole estate or only the parts you are missing, because every one of these managed IT services is available on its own. Each one runs on a documented process and a monthly report, which together are the difference between a managed service and an invoice that arrives whether anything happened or not.
Managed Application Services
Our engineers patch, monitor and upgrade the business applications your teams depend on, from internal .NET and Java systems to third-party platforms, on a planned schedule rather than after a complaint. The monthly report carries unplanned outages, time to fix, and the upgrade calendar for the next quarter.
IT Infrastructure Management
Servers, networks, storage and endpoints run as one estate under our team, with capacity monitoring, OS and firmware patching, and alerting that fires before a threshold is breached rather than after. Patch compliance by device, capacity headroom and hardware due for refresh all appear monthly.
Managed Cloud Services
Our cloud engineers operate your AWS, Azure or Google Cloud workloads day to day, including provisioning, backups, autoscaling and right-sizing reviews that surface idle and oversized instances. Spend against forecast, and the resources recommended for resizing, are reported every month.
Managed Cybersecurity
Endpoint detection deployed and monitored, MFA enforced, vulnerability scans run and the patch baseline held, with alert triage handled by our engineers rather than forwarded to yours. Open vulnerabilities by severity, patch baseline drift and alerts triaged go in the report. Where the requirement runs past a maintained baseline, that is dedicated security work.
Managed Help Desk
Your staff get one queue and one portal, staffed by our engineers, who resolve at first, second and third line without escalating blindly upward the moment something is unfamiliar. Tickets by category, first-contact resolution rate, and targets met or missed are reported monthly.
vCIO Advisory
A senior technology advisor from our team is attached to your account for roadmap sessions, budget planning, licence and vendor negotiation, and risk review, so the estate has somebody thinking a year ahead of it. This is the one line with no monthly figure against it, because what it is worth shows up in whether next year’s budget survived contact with reality.
Managed DevOps
CI/CD pipelines, infrastructure as code and release automation built and operated by our engineers, plus the observability that catches a regression before your users report it. Deployment frequency, change failure rate and time to restore are the monthly figures. Taken on its own rather than inside an estate, this is standalone DevOps engineering.
Remote IT Support
Device provisioning, software deployment, and employee onboarding and offboarding for distributed teams, resolved in session by our support engineers wherever the issue allows it. Onboarding and offboarding completed, and access revocations checked against leaver dates, appear in the report.
The Estate as We Found It, and the Report It Produces Now
Compare the estate as we found it against the monthly report the client sees now. The distance between those two is what managed IT services actually deliver.
SaaS
Twelve Years of Attendance Software, From Paper Hours to Photo-Verified Punches
Twelve years on a single product. Paper hours and buddy punching gave way to GPS and photo-verified records, with payroll-ready reporting for businesses running up to several hundred employees.
Read case study: Twelve Years of Attendance Software, From Paper Hours to Photo-Verified PunchesStaffing
Staffing Agency Software That Replaced Phone-and-Email Dispatch Across Six US Markets
Since 1988 this Illinois agency has placed hospitality, catering and industrial staff, coordinated throughout by phone and email. Missed clock-ins and open shift requests now surface on one dashboard instead of second-hand.
Read case study: Staffing Agency Software That Replaced Phone-and-Email Dispatch Across Six US MarketsOperations Directors Who Made the Switch
The people who commissioned this work describe it in their own words, on platforms that verify the engagement before the review is published.
Hardik was very helpful in advice and completing the work.
We have contracted a developer from Aipxperts now for several months, based on a referral. We have been very pleased with the quality of the work, the knowledge and skill level of our developer, and the value we're receiving for our fee. We also very much appreciate that the development team works at night (effectively), so we are sometimes able to turn client requests around in a day.There have been a couple of situations where we needed urgent help outside of our developer's normal business hours, and we've received that help (for which I am very grateful). While we have some challenges with communication sometimes, our overall satisfaction level is very high.
Which System in Your Sector Cannot Pause
Uptime means something different in a warehouse than in a law firm. What changes by sector is which system cannot pause, who wants the evidence afterwards, and where managed IT services need an escalation path shorter than the standard one.
Logistics and warehousing
Sites that run continuously cannot take a maintenance window, so tracking systems, handheld scanners and depot networks get supported around live operations. Our engineers configure failover and alerting ahead of the incident, because consignment data has to keep moving when a site link drops. More on logistics and warehousing.
Manufacturing
Plant offices, handheld devices and production support systems sit outside the main network and often outside decent connectivity. Our engineers support the equipment where the work actually happens, and plan for the area of the floor that has one bar of signal. More on manufacturing.
Retail
Store systems, back office and head-office platforms run under one supported environment. Staff on the shop floor reach our support engineers remotely and get it resolved without a device being couriered to head office and back. More on retail.
Food delivery and distribution
Dispatch cannot go down at seven in the evening, and the person on shift is not an IT contact. The escalation path we build is shaped around service hours, and the estate gets patched between them. More on food delivery and distribution.
Healthcare administration
Scheduling and records systems run to timetables with no gap in them, and the access evidence has to exist afterwards. We document the estate to that standard and schedule changes into the windows that genuinely exist. More on healthcare administration.
Fintech and financial services
Payment connections, reporting feeds and reconciliation jobs each hold part of the chain, and every handoff is a place it breaks quietly. Monitoring covers the connections rather than only the servers, so our team surfaces a stalled feed the same day. More on fintech and financial services.
Education and EdTech
Campus networks, student device fleets and identity systems run across terms, and the enrolment weeks are what break an internal team. We cover the overflow at exactly that point and keep access controls enforced while everything else is moving. More on education and EdTech.
Questions Worth Asking Aipxperts, and Every Other Provider
Every provider quotes a response target. These are the questions that decide whether it means anything, and they are worth putting to anyone you are considering, Aipxperts included. One of them is a limit on what we cover, and it is the one most likely to rule us out.
01Nothing is taken over before it is documentedThe estate is inventoried, owners identified and dependencies mapped before responsibility transfers. A provider accepting your environment without cataloguing it has accepted responsibility for something it cannot describe, and you find that out during the first real incident.
02Severity definitions and escalation are in the agreementSeverity levels, the escalation path and the named contacts at each step, all in writing and agreed at onboarding rather than assembled during an outage. Response targets are set per engagement against those severities.
03Security controls sit in the baseline, never in an upsellEndpoint detection, MFA enforcement, vulnerability scanning and the patch baseline are part of the service. They are not a premium tier, because an estate without them is not managed.
04Our engineers support the applications, not only the serversMost providers stop at infrastructure, so an ERP crawling at month end becomes your problem again. Application-layer support is where the working hours actually go, and at Aipxperts it is inside the agreement rather than beside it.
05Coverage has a stated limit, and this is where we lose dealsMonitoring and alerting run continuously. Engineers do not. Support is during working hours with a documented escalation path, and if a staffed overnight desk is a requirement you should rule us out now rather than in month three.
The Platforms Your Managed IT Service Runs On
The monitoring, ticketing, endpoint and patch management platforms our engineers operate your estate through. Where your team already owns and knows a platform, we work inside it rather than replacing something your engineer is fluent in.
Remote monitoring and management
The agent layer that gives us device health, patch state and remote access across a distributed estate.
NinjaOne
Datto RMMConnectWise
Microsoft IntuneMicrosoft Endpoint Configuration Manager
Endpoint detection and response
Detection on the devices your staff actually use, with containment available without a site visit.
SentinelOneCrowdStrikeMicrosoft Defender for EndpointSophos
Bitdefender
Backup, continuity and recovery
Tested restores rather than assumed ones, across endpoints, servers and cloud workloads.
VeeamAcronisDatto
Azure Backup
AWS Backup
ITSM and service desk
One queue, one audit trail, and reporting your leadership can read against the service agreement.
ServiceNow
Jira Service ManagementFreshservice
Zendesk
Autotask
Monitoring and alerting
Thresholds set against your measured baselines so alerts reflect real service impact.
DatadogZabbixNagiosPRTG
Prometheus
GrafanaSite24x7
Identity and access
Provisioning, joiner-mover-leaver control and MFA enforcement across cloud and on-premise.
Microsoft Entra IDActive Directory
OktaDuo
Keycloak
Cloud and infrastructure
Where the workloads run, including the virtualisation layer still carrying most mid-market estates.
AWSMicrosoft Azure
Google Cloud
VMwareHyper-V
Windows Server
Ubuntu
Red Hat Enterprise Linux
Business platforms
The productivity and line-of-business systems your staff live inside every day.
Microsoft 365
Google Workspace
Microsoft Dynamics 365
Salesforce
SAPServiceNow
SharePoint
Power BI
Databases and data storage
The data layer beneath your applications, covered for patching, backup and performance.
Microsoft SQL Server
MySQL
PostgreSQL
Oracle Database
MongoDB
Redis
MariaDB
Elasticsearch
Application stacks we support
Application-layer faults stay with us rather than bouncing between vendors.
NET
Java
Python
PHP
Node.js
Go
React
Angular
Vue.js
DevOps and containers
Where a modernised workload runs, and the pipeline that releases it.
Docker
Kubernetes
Red Hat OpenShift
Terraform
Ansible
Jenkins
GitLab CI
GitHub Actions
Azure DevOps
Reviews That Mention a Specific Incident
On a support engagement the reviews that tell you most are the ones mentioning a specific incident, because that is when a provider’s real process becomes visible rather than described.
Onboarding a Managed IT Engagement, and the Evidence at Each Stage
From signature to steady state, each stage closes with the artefact that proves it happened. On a transition into managed service the risk is not that a stage gets skipped. It is that a stage gets reported as done when it was only ticked.
01IT audit and risk assessmentEvery asset, licence, dependency and out-of-support component catalogued by our engineers, and the risks ranked. You keep the written estate inventory and the ranked risk register it produces.02Transition planning and knowledge captureWe capture the incumbent’s knowledge before they leave, including the undocumented things only they know. The transition plan names owners, and runbooks exist for the systems nobody had written up.03Monitoring deploymentMonitoring goes across the estate and our team establishes a health baseline before anything is changed. The coverage report shows what is monitored and, more usefully, what is not yet.04Security hardening and patch remediationOur engineers quantify the patch gap and close it, enforce MFA, and bring endpoint protection to baseline. Patch compliance is recorded before and after, device by device, and this is the stage that surprises clients.05Service desk go-liveThe queue opens, severity definitions take effect, and your staff get one route in to our service desk. The severity matrix you signed governs it from that day, and the first week of tickets is measured against target.06Continuous operationsMonitoring, triage, patch cycles and backup verification run to schedule under our team. Backup restore tests carry dates and results rather than a green tick on a dashboard.07Monthly reporting and periodic reviewThe monthly report goes out, and the review session with your advisor from our team covers trend, spend and roadmap. Three months of reports is the point at which a trend exists rather than a single snapshot.
Co-Managed IT Services, for Teams Keeping Their Own IT People
Most managed service pages assume you are replacing an internal team. Often you are not. You have one or two capable IT people who are simply outnumbered, and that arrangement is priced and scoped differently because the division of labour is different.
Your team keeps the relationships, we take the queue depthInternal IT keeps what needs institutional knowledge and face-to-face trust: executive support, vendor relationships, the projects. We take ticket volume, patch cycles and monitoring, which is where their week actually disappears.Escalation runs both ways, and it has to be written downYour engineer escalates to us on depth. We escalate to them on context. Both directions get defined in the agreement with named people, because an undefined escalation path in a co-managed arrangement produces two teams each assuming the other has it.Tooling is a decision, and often it is yoursIf your team already owns and knows a monitoring or ticketing platform, working inside it is usually the right answer. Replacing tooling your internal engineer is fluent in creates change cost with no operational gain.It is the cheapest way to stop losing your IT hireAn internal engineer spending their week on password resets and patching will leave, and replacing them costs more than the co-managed contract does. That is the argument that lands with a finance director, so it is worth making plainly.
Coverage, Response and Where Managed IT Services Are Wrong for You
Coverage, response times, onboarding, and the situations where we are the wrong fit. Dodging that last one during a sales process is what produces a bad engagement.
Share your project vision
Tell us what you want to build. A specialist, not a salesperson, replies.
The Next Step on Managed IT Services Is an Estate Review, Not a Proposal
Send us an asset list, or tell us you do not have one, which is the usual answer and the first thing we produce. Back comes what is in scope, what is already out of vendor support, what it would cost to carry, and what we would fix in the first six weeks.
Send Us the Asset ListWhat the Ticket Queue Teaches
Our engineers and consultants write up what they learn on live projects: architecture decisions, model evaluation results, and the trade-offs behind them. Written for the people who will implement them.
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