Refund and Cancellation Policy

Last updated: 1 December 2024

This policy sets out the terms on which refunds and cancellations are handled for services purchased from Aipxperts Technolabs Private Limited, 1003-04 Shilp Epitome, Ahmedabad, India. “Business days” means Monday to Friday, excluding public holidays in Gujarat, India.

Cancelling before work has started

If you cancel before any work has begun, you are entitled to a full refund minus any administrative fees, up to 5% of the total contract value, and any third-party costs already incurred on your behalf.

Cancelling during a project

If you cancel after work has commenced, you will be charged for all completed work, work in progress, and any non-refundable costs incurred. Any remaining balance is refunded within 15 to 30 business days.

Cancelling after a milestone

Payments for milestones that have been completed and accepted are non-refundable. You may cancel future milestones with written notice, and any unused payment against them is refunded accordingly.

Subscriptions and recurring services

You may cancel a monthly or recurring service at any time. Cancellation takes effect at the end of the current billing cycle, and no refund is provided for the current period.

How to request a cancellation

Send your request to info@aipxperts.com including:

• the project name and reference number;
• the reason for cancellation;
• the date of the request; and
• your preferred refund method.

We acknowledge cancellation requests within 2 business days and send a detailed breakdown of any charges and refunds due.

When we may cancel

We may cancel an engagement where payment is not received after written notice; where there is a breach of the service terms or fraudulent or illegal activity; where the project becomes technically unfeasible for reasons outside our control; or where we cannot obtain the information, access or approvals needed to proceed.

Where cancellation follows client non-compliance, no refund is provided for work already completed. Where the cancellation is due to our own inability to deliver, unused payments are refunded in full.

When a refund is due

• Service not delivered. If we fail to start work within the agreed timeline without valid reason, you are entitled to a full refund.
• Non-performance. A partial or full refund where agreed deliverables are not provided.
• Duplicate payment. Refunded immediately.
• Early cancellation. Per the terms above.

What cannot be refunded

• Deliverables completed, delivered and accepted.
• Third-party services, licences, software, cloud infrastructure or tools bought specifically for your project.
• Consultation sessions and strategy meetings already held.
• Custom code, designs or solutions created specifically for your project, even where not fully complete.
• Administrative fees, up to 5% of the refund amount.
• Premium fees for expedited work, once that work has commenced.

How refunds are processed

Approved refunds are processed within 15 to 30 business days. Depending on your bank or card issuer, it may take a further 5 to 10 business days for the money to appear in your account.

Scope changes

If you change the scope, deliverables or timeline after work has started, additional charges may apply. Work already completed under the original scope remains non-refundable. Significant changes may require a revised agreement and payment schedule. Reducing deliverables may result in a partial refund, less costs already incurred.

Projects put on hold

If a project is paused because we cannot reach you or cannot obtain the materials we need for more than 60 days, we reserve the right to close it and retain payment for the work completed to that point.

Force majeure

Where circumstances outside our reasonable control prevent delivery, including natural disasters, war, pandemics, government action or major technical failure, work may be delayed or cancelled, with rescheduling or a pro-rated refund as appropriate.

Warranty period

Completed projects carry a warranty period as set out in the service agreement. Refunds are not provided for issues found after that period has expired, though paid maintenance or support remains available.

Disputes

Write to info@aipxperts.com and we will work toward a resolution. Anything unresolved follows the procedure in your service agreement. Disputes arising from this policy are governed by the laws of Gujarat, India.

Changes to this policy

We may modify this policy at any time, effective on posting. Significant changes are communicated by email or by notice on the website. Continued use of our services after a change constitutes acceptance of it.

Contact

Email info@aipxperts.com. We aim to respond to all enquiries within 2 business days.